Care & Warranties

Care ~ Cleaning

Exposure to full or direct sunlight is not recommended for any of our stones, and some stones may fade with extended exposure.  With the exception of the Entry System Handle, products are designed for interior use.  Installation is not recommended where temperatures are less than 34°F / 1°C.

Cleaning of most stones* can be accomplished by wiping or buffing with a soft cloth or by using mild soap and water.
DO NOT USE HARSH CHEMICALS or alcohol-based products on any stone or hardware.

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* Pyrite stones may rust if cleaned with water-based cleaning products
due to the metal content of the stone. Wipe with dry soft cloth, vacuum
or use dust/lint remover spray such as those used with computer equipment.


Warranty Overview ~ Hardware

Myterra warrants hardware against defects in material and workmanship, including adherence of stones to hardware, under normal residential use and service for 5 years from original date of purchase. Commercial use is warranted for 2 years.  At it’s option, Myterra shall repair or replace the defective unit covered by this warranty.  Please retain the dated receipt as evidence of date of purchase.  In order to keep warranties in effect, the product must have been handled and used in accordance with care & cleaning guidelines, and installed properly in accordance with Myterra instructions provided with purchase.  This warranty does not cover any damage due to accident, misuse, negligence, or errors in installation.  Myterra shall not be liable for any incidental or consequential damages.

 

Warranty Overview ~ Gem and Mineral Stones

The stones used by Myterra are natural elements of the earth, not manufactured.  Cracking or other breakage of the stone itself through normal use is not warranted.  However, should such breakage occur, Myterra at its sole discretion, may provide a replacement stone at a reduced cost.

 


 


WARRANTY FULL LANGUAGE
Myterra LLC warrants its products against defects in material and workmanship of the products themselves* under normal residential use for a period of five (5) years from original date of purchase, including adherence of stones to hardware. Commercial use is warranted for a period of two (2) years.
The stones used on Myterra Gemstone Hardware products are natural elements of the earth, not manufactured products, and therefore are not warranted against cracking or other breakage of the stone itself through normal use.  In the event stone breakage does occur, contact Myterra llc for current stone replacement policies. In no event shall this warranty cover any damage due to accident, misuse, abuse, or negligence to hardware or stones, or due to improper installation* of any product.
Myterra LLC shall, at its option, repair or replace defective products as covered by this warranty. To keep warranties in effect the product must have been handled & used as indicated in Care & Cleaning instructions and installed properly by owner or credentialed installer.  Evidence of purchase by dated receipt is required for any & all claims made under this warranty.
*Myterra LLC shall not be liable for any damages or loss of any kind arising from the purchase, installation, or use of our products including but not limited to direct, indirect, incidental, punitive and consequential damages. This warranty gives you specific legal rights, and you may also have other rights that vary from state-to-state and country-to-country.

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